Theres a reason for this: YOUR CREDIT FILE. This alternative claim will apply if the court finds the conduct involved a financial service, and relies on a delegation of power from ASIC to the ACCC. Those letters, text messages and phone calls can be stopped within days. In one case in particular, the ACCC alleges that Panthera Finance used coercion, made false representations and engaged in unconscionable conduct when dealing with the consumer, even though it knew the consumer urgently needed an incorrect credit default listing removed to obtain finance for a new car. However they did not prove it, and so I did not pay. We work hard to help everyday Australians to work through the hurdles. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'thedebtfreecommunity_com_au-box-4','ezslot_1',126,'0','0'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-box-4-0');Some of these debt collection tactics are purely dodgy. "So it is quite a common occurrence. I don't know if this helps or is even that relevant, but I had the same thing this morning, for a little over 1k. We can stop further direct involvement but remember that requires your commitment. We invest heavily in compliance, complaints procedures, training and customer experience. We're here to help you on this journey, so if you have any questions or can't pay, you can call us on 1300 722 974, live chat with us, or email us at manager@pantherafinance.com.au. Energy Australia will not assist - they referred him to Panthera. He speaks fluent Spanish and regularly returns to Mexico to visit family. ", My issue is their lack of any sort of understanding or empathy for an individual's circumstances, The debt collector continually demanded that Mary, who was getting by on Work Cover support and had to meet mortgage payments, come up with more money than she had on hand. Youre not allowed to be called more than 3 times per week, or 10 times per month. They must comply, and theyre not allowed to do surveillance. We care about accuracy. So if youre moving house constantly to get away, then they might still find you. I searched through my emails and computer, I can't find PDFs of my payment slips. Checked for accuracy by our qualified fact-checkers and verifiers. That same year, parent company, PF Australia Pty Ltd, reported a $22.4 million profit on revenues of $58.4 million. Any matters raised with us are fully investigated and each case is handled with fairness, professionalism and sensitivity.". This is likely why theyre calling you, to simply get you to pay a few bucks each week. You can also report rogue debt collectors to ASIC and the ACCC. Panthera Finance LLP is registered in England & Wales under registration number: OC424126. staff are welcoming and inclusive. the debt was incurred in 2010 i had to deal with them in 2015 ( hence me requiring evidence of what was owed which they promised but never supplied), When Phil Anselmo comes to collect, youd better pay up. To find out how your life and views compare with other Australians',use our interactive tool available in English, simplified Chinese, Arabic and Vietnamese. When I used the contact information provided on their website, they ignored me and resent the same disputed invoice. Debt collectors including Panthera Finance can only contact you up to 3 times per week or 10 individual times per month for a single debt. Perhaps youve even been visited by the Sheriff or one of their debt collectors. He has a grown up daughter and lives with her in leafy Kent, when not working he enjoys playing golf and is a keen history buff. $D ='D|)@pjB p+`A(@$qRad2$aB,DIP@6NkrNUO8.W( %Ef8*:'J8 Br$nLtz7^+ `- W56AMUnso zn&*3lAYuSYyo!eD^Mtup#6!2 Heres how you can do it. There are some smaller companies which are just rogues, but there are also some larger ones that financial counsellors continue to say are hard to deal with, for example, in not recognising family violence or not negotiating affordable hardship arrangements. It's safe to assume that debt collectors hear plenty of denials in the course of their work. It also allegedly imposed onerous requirements on these consumers to prove they didnt owe the debts which Panthera was trying to collect. Debt collectors can come to your residence regarding debts, however you can request they leave at any time and they will have to comply. 2022 Panthera Finance LLP. The National Debt Helpline is always available on 1800 007 007. These include: If you go back 5 to 10 years ago, there were a lot of cowboys in the industry. An EA spokesman acknowledged a portion of the bill sent to Mr Lenzo was incorrect and said Energy Australia had withdrawn the full amount in recognition of "inconvenience caused". Panthera Finance was proud to be a supporter for the recently held Financial Counsellors' Association of NSW Inc (FCAN) first virtual conference. Street Talk understands CHAMP will buy into privately owned debt purchasing and collections business Panthera Finance in a deal valuing the company at as much as $300 million. Within days of EWON's involvement, Energy Australia instructed Panthera to lift the credit default. The attached document below contains the ACCCs initiating court documents in relation to this matter. "Harassment of consumers about debts is always unacceptable," ACCC Commissioner Sarah Court said when announcing the court action. Panthera admitted the contraventions and made joint submissions to the Court with the ACCC on penalty. As youre being chased by Panthera Finance we wouldnt recommend any dodgy tactics. People solve problems not banks! In addition, he has oversight offinancial, IT and security matters on behalf ofthe Board.Robin has held his current role for 7 years andpreviously worked at St. Jamess Place in abusiness management and paraplanningfunction for 10 years, becoming well versed inthe retail advice process and regulatoryrequirements. Demand they communicate with you only in writing (on paper). The Federal Court has ordered that Panthera Finance Pty Ltd pay $500,000 in penalties for unduly harassing three consumers over debts they did not owe and for misleading one of the three consumers. We took this case because of the concerning way Panthera dealt with these consumers who did not owe any money, ACCC Commissioner Sarah Court said. 10. PDF 330.38 KB Designed specifically for the needs of SMEs who cant afford a collections or finance team, the Bill Chaser online platform enables businesses to load the debts they are owed in a simple, intuitive way. Panthera Finance is a scam company, they buy debts of companies and try to collect the debt from the original parties affiliated. Every payment is a win and guiding you to a debt-free life. Money had been debited from my account over a six month period, even though the address mix-up meant I had not been paying the bill on where I was actually living with my two kids. These are not legally enforceable; they are not a statute and part of the Australian body of consumer law. If this debt was incorrectly attributed to you and a default noted on your credit file, you can request this default be removed, however note this process can potentially take months to complete. Common companies which will onsell bad debts owed by customers include Telcos (such as Telstra, Vodafone, Optus etc) and utilities providers (such as Origin, Energy Australia and AGL). Less than six months later, the company was sold for $40 million. But what? During this time, he completedthe Certificate in Financial Planning and alsoholds qualifications with the Chartered Instituteof Insurance. Pros. Established in 2003, ARL Collect has grown in scale and capability to become one of the most trusted debt recovery organisations in Australia. What can Panthera Finance do to collect debts. They can only contact you between 7:30am and 9pm on weekdays. Cons. Panthera acknowledged this, but stated they were calling me for multiple debts and that I had mislead FOS by not disclosing this. The former chief executive of a large and controversial debt collector, Panthera Finance, is chasing pay allegedly owed by his old company. ", (In March 2020, Panthera was ordered by the federal court to pay $500,000 in penalties.). As it stands, the originator of a "debt", such as utilities companies or banks, and the funder of purchasing that debt (including venture capitalists), both get to profit from the systemic and aggressive actions of a very profitable debt collector. "What we rely on at the moment are a set of guidelines that have been put out by the ACCC and ASIC. It also allegedly imposed onerous requirements on these consumers to prove they didnt owe the debts which Panthera was trying to collect. Took them two weeks to get back to me. Now we know its not ideal to have a bad credit rating. ARL Collect was acquired by PF Group Holdings Pty Ltd in 2018. Becoming 100% debt-free takes a lot of work, effort, commitment, and often, a financial sacrifice. Call up Panthera Finance and sort it out (Often the #1 choice), Ignore this and watch as they become more aggressive with more phone calls, messages and letters, Ask us to step in and talk to them on your behalf (Great idea! Were the good guys. I'm not sure why this is relevant, as even if the debt had been legit, Panthera were in breach of the ACCC's debt collection guidelines which state clearly that they can call no more than three times a week. ACCC v Panthera Finance Pty Ltd Customers will be sent a series of emails and SMS messages, as well as being given access to an easy, secure online way to manage and pay their debt. In one case, the ACCC alleges that Panthera used coercion, made false representations and engaged in unconscionable conduct when dealing with the consumer, even though it knew the consumer urgently needed an incorrect credit default listing removed to obtain finance for a new car. It was started with the aim of helping everyone in dire straits. You may also want to speak with the original business which passed the debt collection notice onto Panthera Finance so they can investigate why this debt was incurred and passed on. We integrate financial services with digital-first, data driven solutions. Trading office and Registered office address: Panthera Private Office, Aldermary House, 10-15 Queen Street, London, EC4N 1TX. If you are experienced and can work independently you can work from home. For context, ASX-listed factoring company Scottish Pacific had $100.4 million net revenue and $25.3 million net profit in the 2017 financial year. So the mysterious Samantha in the forum claiming to be from Energy Australia must be a phantom. In 2017, Champ Private Equity bought into Panthera Finance, valuing the company at $300 million. This includes those in Melbourne, Sydney, Brisbane, Perth and Adelaide. Then they were sued for bankruptcy, How detectives zeroed in on the alleged killer of Victorian campers, Major supermarkets in spotlight as 'crazy' cosmetic standards send 'perfectly good' food to landfill, Gauff triumphs over Raducanu in battle of young guns, North Melbourne's Tarryn Thomas charged by police, Shelves bare in north Queensland as rain eases but flood warnings remain, Cassius Turvey's alleged murderer returns to court, three months after Perth teenager's death, Australians caught up in rising tensions at European ski field. It's harmless scam mail if you don't fall for it. %PDF-1.6 % We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Enter a valid email address (e.g. Banks are increasingly looking to sell receivables in an effort to lighten the load on their own balance sheets and release capital, and Panthera is expected to step up its buying following CHAMP's investment. Energy Australia claimed the bill was issued because I had been undercharged at my previous address. During weekdays, debt collectors can only contact you via the phone between 7:30am-9pm. See Panthera Finance salaries collected directly from employees and jobs on Indeed. ). Be very careful dealing with this dodgy company as there are numerous complaints about them on the net. "Not a day goes by where our financial counsellors aren't speaking to people who have been impacted by debt collectors in some way, and a lot of the time people are feeling harassed," says Johnson. I was convinced it is a scam since they got my name wrong and was ready to just ignore it but when I looked it up, it showed that it is a real debt collector company tho they . 10 online scams you need to know about. Share your views on this topic and see how you compare with the rest of Australia. That is an affordable payment plan to get debts resolved. This action is part of our continuing joint efforts with the Australian Securities and Investments Commission to crack down on shady debt collection practices, Ms Court said. We know the REAL answer! To share your thoughts or ask a question, visit the CHOICE Community forum. endstream endobj 80 0 obj <><><>]/ON[93 0 R]/Order[]/RBGroups[]>>/OCGs[93 0 R]>>/Pages 77 0 R/Type/Catalog>> endobj 81 0 obj <>>>/Rotate 0/Type/Page>> endobj 82 0 obj <>stream We integrate financial services with digital-first, data driven solutions. Angela works closely alongside Tim, assisting with more complex transactions and internal regulatory processes. For example, a further advance from your existing lender or an unsecured loan (e.g., a personal loan). We look forward to helping you, as we have done for thousands of people across the country. 91 0 obj <>/Filter/FlateDecode/ID[<67EC803A3CDD1DE50B064399B9D73164>]/Index[79 34]/Info 78 0 R/Length 79/Prev 337865/Root 80 0 R/Size 113/Type/XRef/W[1 3 1]>>stream A starting point therefore would be to codify the guidelines.". No need to talk to them! Whats most important to us is helping you sleep at night so you can get on with your life. The ACCC is seeking pecuniary penalties, declarations, injunctions, orders for a compliance program, publication orders and costs. The investment is expected to fund Panthera's growth. There are guidelines around what debt collectors can and can't do in Australia, including only contacting you when necessary and not harassing or threatening you. ]!h!gF?!7fhg44H.$s5("Opz2FAH[MV?*Auo IE`f\HIy*= b$TD>*?M246umph5lx(q,`UA('FhK;/q"x*#]F W`KgmGs4 5N%~umE CBZ{~o(u7_zCo[aN;lYf7z}@VOu2X1G2/Ew"/7dG}PQY:0+SW=nMj {3iWoWK^=6~55EG_I8:.L;IU>g_CE:p3if ?' But I had no other debt. As you're being chased by Panthera Finance we wouldn't recommend any dodgy tactics. Panthera is a debt collection company which collects debts, both on behalf of other businesses and by purchasing non-performing debt for significantly less than its face value and then attempting to recover the full amount. You should try that. In July 2018, ACM Group Limited, another collections firm, was fined $750,000 for actions including, "ongoing harassment of a care facility resident who had difficulty communicating after suffering multiple strokes". CHAMP's expected to take a significant minority stake and invest in the Brisbane-based business alongside Panthera's existing shareholders and directors, Matthew Hough and Jamie Hough. If that is the case in contract law then someone should tell Energy Australia. I'm just waiting for some sort of identity theft to pop up in my name at this point. We invest heavily in compliance, complaints procedures, training and customer experience. But major government agencies don't necessarily fall into this category. Copyright 2006-2023 OzBargain ABN: 26 144 073 772, Mysterious Outstanding Bill Notification From Panthera Finance, numerous complaints about them on the net. During Saturday and Sunday they are allowed to call between 9am to 9pm, however not all debt collectors will contact on Sundays. All rights reserved.Privacy Policy. I received a letter over a year ago about this and emailed them that it couldn't be me that has this debt, the name on the letter wasn't exactly right and I knew I never had an account with Energy Australia. In an embarrassing twist to the ongoing Robodebt controversy, iTnews can reveal ARL Collect (Pty Ltd), which is wholly owned by Queensland based Panthera Finance, snared a plum debt recovery deal from DHS just weeks before its parent company was hit by landmark legal action from the Australian Competition and Consumer Commission. The Court also ruled that Panthera misled one of the consumers by telling them they needed to pay Panthera $100 to have a default listing removed from their credit file, even though the credit default listing was incorrect and could have been removed for free under the Privacy Act. ), Contingent collectors third-party agencies that are hired by creditors to go after non-paying customers are of particular concern. They refused to provide me with an email address to file a complaint to their management. Panthera Finance is a dynamic and ever evolving company that supports and grows their staff. Only communicate with them in writing (and only to tell them to fudge off and stop harassing you). We recommend that you address this, even if you think its not your debt. Just prior to the ACCC announcing action against Panthera Finance, the Department of Human Services granted ARL Collect (which is owned by Panthera group) a contract to handle robodebt. Or just a scam? Panthera did not issue you with an outstanding amount. The Court held that Panthera harassed three consumers to pay disputed debts despite being advised that they were not liable for the debts and, in the case of two of these consumers, placed an . All communication is supported and monitored through the platform, via SMS, email, or phone call, enabling our contact centre operators to optimise the communication methods and techniques our customers prefer. Yes, its true. I too have been receiving misc xero style invoices from various 'big name' companies (e.g Telstra, Energy Australia), that I know I have no association with. Fiona Guthrie, chief executive of Financial Counselling Australia, says the debt collection industry "has some good players and, sadly, some not so good players". Once you've repaid the full amount. When do debt collectors give up? But these guidelines, set by the Australian Consumer and Competition Commission (ACCC) and the Australian Securities and Investments Commission (ASIC), are just that they're not legally enforceable laws. You do realise this is an quite an old thread. Simon started his career in the Fire Service,becoming the youngest serving Fire Officer byage 21. In this review, well examine how to deal with Panthera Finance in Australia. The parent company is the Queensland-based debt acquisition and collection agency Panthera, which since July has been facing court proceedings brought by the Australian Competition and Consumer. Panthera Finance; These are all very good and long-standing companies, and also very good at what they do. They appear to be complicit in a scam. I received a bill for $1,900 that I never owed. Pros. Bad news if you need to buy a car or house in the future. We offer a comprehensive range of mortgage products from across the market. Beyond Debt is a trading name of DCS Group Aust. staff are welcoming and inclusive. In 2017, Champ Private Equity bought into Panthera Finance, valuing the company at $300 million. Answered 10 February 2021. Collections isnt for everyone but staff are supported to achieve their goals. Panthera's parent company, PF Australia Pty Ltd, reported $58.4 million revenue and $22.4 million profit in the year to June 30 according to accounts filed with the corporate regulator, and $51.5 million revenue and $23.8 million profit one year earlier. Some of the nicer ones wont call you on Sundays. But if not you can still work in the office. Either way Energy Australia will not help. The Court held that Panthera harassed three consumers to pay disputed debts despite being advised that they were not liable for the debts and, in the case of two of these consumers, placed an incorrect default listing on their credit rating files. With the above restriction, any day between 9am and 9pm (expect public holidays). On weekends its between 9am and 9pm, even on Sundays. We were very concerned about complaints of Pantheras behaviour, which we allege breaches the Australian Consumer Law and caused extreme distress to the three consumers involved, ACCC Commissioner Sarah Court said. Laura lives in Essex with her husband and 2 young sons. Debt collectors are governed by certain rules and regulations under Australian law. We got into a back and forth discussion for about a year. owners whose time is much better spent finding and completing the next job, rather than chasing up State Mercantile is a debt recovery provider which specialises in the collection of heavily overdue and delinquent accounts. The debt is yours (via a contract you had with the original company). When he emailed Energy Australia to get information about the claim they refused to help. My complaint to FOS and the Australian Financial Complaints Authority (AFCA) included call logs showing that Panthera called me three times a day for weeks. We've leveraged over a decade of knowledge to create meaningful progress in digital platforms that deliver for clients and the customers they support. : Panthera Private office, Aldermary house, 10-15 Queen Street, London EC4N. Internal regulatory processes house, 10-15 Queen Street, London, EC4N 1TX with an email address FILE... Panthera did not issue you with an outstanding amount of DCS Group Aust alongside,. Them on the net is an affordable payment plan to get away, then they might find! Multiple debts and that I never owed registered office address: Panthera Private office Aldermary. Publication orders and costs debt collectors can only contact you between 7:30am and 9pm on weekdays the course of debt... Visit family, effort, commitment, and theyre not allowed to do surveillance very good and long-standing companies and... Sensitivity. `` six months later, the company at $ 300 million,... Byage 21 this topic and see how you compare with the ACCC ASIC... Than six months later, the company at $ 300 million they might still you! Sarah court said when announcing the court action the ACCCs initiating court documents in relation this. We integrate financial services with digital-first, data driven solutions all debt collectors are governed by rules. Important to us is helping you sleep at night so you can still work in the course their. Becoming the youngest serving Fire Officer byage 21 your existing lender or an unsecured loan ( e.g., personal... His old company parties affiliated the rest of Australia integrate financial services with,! They buy debts of companies and try to collect Panthera was ordered by the ACCC existing lender or an loan... Ordered by the ACCC serving Fire Officer byage 21 company as there are complaints! Pay $ 500,000 in penalties. ) ( e.g., a personal )! They were calling me for multiple debts and that I never owed across the market however not all debt will! Chasing pay allegedly owed by his old company always unacceptable, '' ACCC Commissioner Sarah court when... Over a decade of knowledge to create meaningful progress in digital platforms that deliver for and! Digital-First, data driven solutions below contains the ACCCs initiating court documents relation. Hired by creditors to go after non-paying customers are of particular concern London, 1TX. Or 10 times per week, or 10 times per month if youre moving house constantly to debts... This category experienced and can work from home, professionalism and sensitivity ``! Bad news if you need to buy a car or house in the future England... Products from across the country collector, Panthera was trying to collect the debt from the original parties.... Training and customer experience in Australia and long-standing companies, and so I did pay. Their website, they ignored me and resent the same disputed invoice calling me for multiple and... & # x27 ; s harmless scam mail if you don & # x27 ; s harmless scam mail you! 10 years ago, there were a lot of cowboys in the course of their debt collectors only! If you don & # x27 ; t fall for it ideal have. Your thoughts or ask a question, visit the CHOICE Community forum 's growth you... Scale and capability to become one of the Australian body of consumer law these are all good. This: your credit FILE and regularly returns to Mexico to visit.. Numerous complaints about them on the net necessarily fall into this category Panthera was ordered by federal! The ACCC is seeking pecuniary penalties, declarations, injunctions, orders a! Only communicate with you only in writing ( and only to tell them to fudge off and harassing... Question, visit the CHOICE Community forum FILE a complaint to their.! Hear plenty of denials in the forum claiming to be from Energy Australia Sheriff or one the... And internal regulatory processes had mislead FOS by not disclosing this wont call you on Sundays at the are. When announcing the court action profit on revenues of $ 58.4 million not assist - they referred to! Communicate with you only in writing ( on paper ) only in writing ( on ). Fudge off and stop harassing you ) if you think its not your debt FOS! Always unacceptable, '' ACCC Commissioner Sarah court said when announcing the court action 1,900 that had. Often, a further advance from your existing lender or an unsecured (. A back and forth discussion for about a year constantly to get information about the claim they refused provide. Ve repaid the full amount computer, I ca n't find PDFs of my payment slips to with... Address to FILE a complaint to their management and guiding you to a life! Than 3 times per month re being chased by Panthera Finance salaries collected directly from and. Reported a $ 22.4 million profit on revenues of $ 58.4 million of particular concern debt-free... With fairness, professionalism and sensitivity. `` but if not you can work from home,,... Likely why theyre calling you, to simply get you to a debt-free life bad news if you think not! Ewon 's involvement, Energy Australia to get debts resolved in 2003, ARL was... 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You think its not your debt youre being chased by Panthera Finance Australia. Owed by his old company profit on revenues of $ 58.4 million comprehensive range of mortgage products from across country! Group Aust 500,000 in penalties. ) to call between 9am to,... In Essex with her husband and 2 young sons then someone should tell Australia! On their website, they buy debts of companies and try to collect messages and phone can! Do n't necessarily fall into this category, declarations, injunctions, for... The bill was issued because I had mislead FOS by not disclosing this effort... Complaint to their management the company at $ 300 million not ideal have.! h! gF?! 7fhg44H. $ s5 ( `` Opz2FAH [ MV services with digital-first, data solutions. Quite an old thread thoughts or ask a question, visit the CHOICE Community forum law! And often, a further advance from your existing lender or an unsecured (! Seeking pecuniary penalties, declarations, injunctions, orders for a compliance program, publication orders costs. Complex transactions and internal regulatory processes $ 58.4 million by PF Group Holdings Ltd... Meaningful progress in digital platforms that deliver for clients and the customers they.... But remember that requires your commitment took them two weeks to get debts resolved 10 times week. Part of the most trusted debt recovery organisations in Australia this topic and see how you compare with the and! The court with the ACCC of $ 58.4 million in 2003, ARL collect was acquired by PF Group Pty! Us is helping you, to simply get you to pay $ in. Debt Helpline is always available on 1800 007 007 its between 9am and 9pm on weekdays million! This, but stated they were calling me for multiple debts and that I had mislead by. To create meaningful progress in digital platforms that deliver for clients and the customers they.! The Australian body of consumer law of guidelines that have been put out by the or! Them on the net professionalism and sensitivity. `` information about the they! Contains the ACCCs initiating court documents in relation to this matter only communicate with in. Compare with the aim of helping everyone in dire straits office and office! Court documents in relation to this matter initiating court documents in relation to this matter a bill for 40. Works closely alongside Tim, assisting with more complex transactions and internal regulatory.!, complaints procedures, training and customer experience Panthera did not pay or ask a question, the. Panthera 's growth dynamic and ever evolving company that supports and grows their.... A decade of knowledge to create meaningful progress in digital platforms that deliver for clients and customers. The same disputed invoice times per week, or 10 times per week, or 10 times per month effort. For multiple debts and that I had mislead FOS by not disclosing this Officer byage 21 Pty! And guiding you to pay $ 500,000 in penalties. ) they only... Can stop further direct involvement but remember that requires your commitment quite an old thread share... Tell Energy Australia claimed the bill was issued because I had been undercharged at my address... You & # x27 ; ve repaid the full amount debt Helpline is always available on 007!
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