I would be satisfied with that answer and trust them if I hadnt already gotten my last parcel.When the girls tried it on, they were PERFECT! Looove the dress I ordered!
I ordered the Olivia Maxi Dress for a wedding in September.The dress is bump friendly and although there is a really clear sizing guide on the website I was between 2 sizes and also 15 weeks pregnant (will be 28 weeks at the wedding). I guess it's a small price to pay to get Baltic Born out of my life!1) Customer service is awful (via email only)2) Quality is rough at best3) Store credit ONLY on returns (and no, not all small companies offer store credit only.
I love the dresses, the swim quality is not great and Im disappointed to see how much they manage any comments on their social media and website to prevent honest reviews from getting through. Hi Katie! Do not order from this place!They kept coming up in my ads online so I decided to give it a try and buy a dress. I have two bridesmaids and one maid of honour and we purchased their dresses from Baltic Born! In fact, our shipping and returns information has its own tab directly next to the size & fit tab and the details tab on every product page. I would think its hard to depict the exact colour of the dress since its velour..!Maid of Hounor dress: Tatiana Velvet One Shoulder Maxi Dress | EmeraldBridesmaid dress: Andi Ribbed Velvet Wrap DressWould totally buy from Baltic Brn again. We again are sorry for the confusion, we have several fulfillment centers we ship from so depending on the items in your order, they can ship out in separate parcels! And who better to do this than three sisters that are all working women, even moms and wives, just like the rest of us? This place is s scam! Super responsive and easy problem solving, things happen I get it. I honestly was shocked as I had high hopes for a cure, flowy dress I could wear all summer. All reviews are published without moderation. We appreciate your patience and can assure you that we will help you receive compensation in the event that this package does end up meeting the threshold to be considered lost. Hey Teresa!We are so sorry that you were not satisfied with your purchase.
After a week of the shipping status being "Held in customs" in China, I asked if we could get started with a return, or at what point they would consider the item gone for good. Great quality dresses and beautiful fit! We have a very personal relationship with all of our manufacturers and know that all of our products are made ethically and to a high standard! Together we started Baltic Born because we were looking for pieces that we felt comfortable in through all the different stages of our lives as women without breaking the bank. Hey Aubry! Upon my return, I found it was store credit only. Its clear this company obtains its traffic from social media ads and endorsements by other websites, especially to lure impulsive buyers by its romantic photography. Never received the second dress for $75 even though I paid for shipping insurance on both.They refused to refund my money or ship dress! Hey there! My experience honestly sucked beyond belief. I suggest having the customer sign a disclosure prior to checkout since this is *not* the norm for fast fashion returns. She was looking for a particular color scheme, and I wanted to try on a few options. :). Our grandpa owned his own mens clothing store so the birth of Baltic Born was just a matter of time! It unfortunately did not fit me or suit me well at all. I purchased a couple of Baltic Born dresses as a part of a larger haul from multiple stores for a close friend's wedding.
I will definitely be spreading the word until the company fixes the review issue. She has traveled all over the world and Australia and Turkey are next on her list. Our favorite thing is seeing our customers rocking our styles in their photoshoots, so make sure to send us photos so we can see!! We apologize that we couldn't assist more! Dating back to the 1800s, our ancestors worked as tailors for the Danish king. Our Shipping Warranty includes regulations regarding communication timeframes, and unfortunately you are now far outside of the timeframe to be compensated. Our customer service reps are always here to provide additional insight into reasoning for our store policies, how to use your store credit or what to use it toward, etc, so please let us know if there's anything we can help you with! All information regarding these processes can be found on our official shipping page. elopement unforgettably We are so happy that you loved your dresses and that we could be a part of your special celebration! Click here! While I understand that Baltic Born cant control what happens after they ship, Ive never had such a long wait for customs and Ive ordered from the US plenty of times. She loves exercising and cooking, being outdoors and cant wait to escape the cold when winter comes! 
After one wash (and air dry) the pilling was so bad I have to throw it away.
They have a beautiful quality and weight to it and the fit was perfect. It was of horrible quality material, and the fit was terrible. Reviews must undergo a screening process to check for inappropriate or spam-related content, and we are currently working to catch up on this screening process. Each policy that we have instated here at Baltic Born is an important part of online purchases; as such, we hope and expect that our customers are seeking them out and responsibly reviewing them in advance. Thank you so much for taking the time to leave us a review! Theyre are so beautiful! I was not aware that they would send the package in two parcels, so I got a bit worried for the last dress to arrive, since the parcel only had two dresses when I picked it up. We have been trying to return it or even receive a bit of just store credit to compensate for the loss. ,04f4
~kxalu4fE12q:!! 
We expect customers to inform themselves of store policies before placing orders with us--not just our return policy, but also our shipping guidelines and timeframes, our return process for handling damaged items, etc.
Ordered 2 dresses they delivered one. Think I've been scammed. Thank you so much Chelsey! Awful. Almost a month later and still waiting for the rest. Even with this policy in place, we still receive hundreds of damaged returns we cannot resell. For some people, this might not be a big expense, but for me, moneys tight and this was a splurge. We provide all the information necessary for customers to make informed decisions for full customer review and transparency. Thats the beauty of our brand. First off, their clothes are sub-standard quality. Hey Hayley! It also took me numerous tries just to get the order to go through on their website.
Here at Baltic Born, we work with vendors and manufacturers here in America as well as overseas. Angela is the middle sister and a full time working mom of one!
10/10 recommend!! We apologize for the inconvenience. My fianc ordered me a dress.
Ee6VM*[Wqf $^^&$78'ecR8t,*?KxT)TkUv4.ct`x$U|tD Not worth the hassle for international customers. She said it was a final sale product. We appreciate your feedback about our email responses and will take it into consideration moving forward. The 3 owners of Baltic Born as well as our design team spend countless hours daily trying to curate the most trending items in a variety of styles, textures, and sizing to help EVERY woman feel beautiful in our dresses!
A bit tight with the shipping times noted for shipping to Canada, but I really loved the images of how the dress looked, and took the chance. Hey there! We searched your review out specifically and have since cleared it for publication, so you should now see it uploaded on our website! We expect customers to inform themselves of store policies before placing orders with us--not just our return policy, but also our shipping guidelines and timeframes, our return process for handling damaged items, etc. 
These Little Cowgirl Clothes From Allie Falcon Are Darling, Proudly powered by Newspack by Automattic. Please dont hesitate to reach out as our customer service team would be happy to help you find recommendations to use your store credit on that you will love! Whether youre in college and looking for the perfect outfit for a night out, traveling and working a day job, or in the mom grind of taking care of your precious little ones, we know how it feels to want to look put togetherwithout looking like everyone else and not dropping an entire paycheck on that look! We appreciate customer patience and understanding regarding shipping circumstances that are out of our control.We also understand that you may not be familiar with store credit only return policies, but this policy is not uncommon for smaller boutiques and businesses such as ourselves (especially within the occasion-wear industry).
Imagine your 'worst case scenario' and then set that as your expectation for what you'll receive from Baltic Born.
We apologize on behalf of the shipping carrier for any delays that your package may be experiencing.
So I was sitting on my gift card until I thought well lets order 3 other summer dresses. I messaged Baltic Born on Facebook with my question on the best size for me and they came back really quick with their recommendation.I followed this and ordered what they told me. Thank you so much for your feedback, as we're always working to improve customer experience for both our domestic and international customers. Our family name is Scandinavian and designing clothes is in our blood! She lived in Denmark for a year and half and speaks fluent Danish. Unfortunately, we have zero control over how long international orders take to process through customs. Hey Celena!If you could please reach out to us at hello@balticborn.com with your order number if you haven't already, we'd be happy to look into this for you! It's beautiful, the quality is wonderful, and I'd say the sizing is pretty true to size!
The lady literally told me as an option of what to do with it was to throw it away. What a complete JOKE. I immediately reached out to customer service for information and hoping they'd have some type of solution (potentially mail another dress to me and ask me to return the one that went to China when it arrived? I kept it professional just honest that the scalloped edge was uncomfortable. And for department store prices! I was scared there had been a mishap and that the last dress wouldnt come in time (even being a little over three months until my wedding, but you know how it is!). I reached out 2 weeks ago and they sent tracking info which hasn't been updates since. So I received my credit via digital gift card of $87.74. The kicker of it is that since it's an international order, I'm not even able to process a return on my own, and was told that I'll have to pay for shipping back! We understand the different stages of life a woman goes through. Fabric is a little thin but so stretchy and comfy! She and her husband have been married for almost 10 years! As for your product review on our website, it is less than a week old and simply hadn't made it through our manual approval process that we undergo in order to avoid inappropriate spam or bot reviews getting published automatically. They sent me links to tracking and were very helpful and calming. Thank you so much for posting a review! Unfortunately I only received a gift card instead of my money back. The day after I got a notification that the last dress had arrived, so there was not a problem at all; just the angst of not knowing that there were going to be multiple parcels.
2022 Trustpilot, Inc. All rights reserved. I cant believe how bad they fit and how careless their styles are. We are always so happy to help so we're happy that you reached out! That's weird! The Varia and the Zaire are favorites for sure so we're so happy that you love them as much as we do! I took pictures of the dress and sent a request to their customer service and they were super helpful. I purchased the Fiji Scalloped one piece in Fuschia and the scalloped edge was so scratchy and uncomfortable that I went through the awful return process for credit (less shipping) because it was unwearable.
Congrats to you sweet momma! We currently have a very wide selection of summery dresses in all different styles/sizes and would love to offer up advice or recommendations. We provide all the information necessary for customers to make informed decisions, so we hope you can understand our need to stay firm in our polcies. We are so sorry to hear that your initial purchase didn't work out and that you do not agree with our policies. I needed a size up, but the style wasnt offered in it.However I found a similar one that did at a different cost. Hey there! b0pzT}_^F7o~}?OF8f?"0E }_B-JC ]e2I|`DF#Q~\UHZax}4*"#xq, /?>)_WVsL#:LH^2M4{k}_CtW&@6l&yG-< But we are so happy that you reached out and that we could help calm those pre-wedding nerves! Each policy that we have instated here at Baltic Born is an important part of online purchases; as such, we hope and expect that our customers are seeking them out and responsibly reviewing them in advance. We use the same meaning of "final sale" on our website that all retailers do. :), Hi Jassmine, thank you for your review!
Verification can help ensure real people write reviews about real companies. I left a review and noticed they screen reviews and never posted my feedback even though it was not mean or harsh. But apparently that means if you buy it your stuck with it and they will give you terrible customer service in return. I'm kinda shocked to see so many negative reviews here to be honest! Which my fianc (and I) thought meant the finale sale and lowest price it will go to.
Make sure to send us a photo or two of your bridal line up, it's our favorite thing to see our customers in all of their gorgeousness!
I purchased a dress (a month in advance due to reviews), of course, it fit funky absolutely huge on top where the V-neck of the dress hit my waist! If youre from the States go for it but otherwise I wouldnt recommend.
Oh no, it sounds like there was some misunderstanding here.
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