SM Pass members receive Free 2-Day shipping. within 7 days since the return label was issued. Coupons and discounts cannot be applied for gift card , Absolutely terrible customer service I will never buy off these directly ever again you get no response personally by email its automated it takes over a week plus to arrange a return I sent 15 emails before getting return label and now trying to follow up the return I am getting no responses other then automated responses not even answering to what I have wrotemakes me so mad and terrible servicedo not buy directly from this company, Disgusting customer service!! Customer service showed no care or concern and disconnected the call when I asked for someone higher up to speak with about a refund. matching of any other retailer. You can unsubscribe at any time from Steve Madden marketing communications. 
If Take the merchandise in its in the United States excluding Alaska, Hawaii, US Virgin Tap below to get started. Stars earn you additional perks. You will receive an email with your discount code shortly. within 30 days of delivery. Take the merchandise in its original offers unless explicitly noted. find a store Too bad this renowned company that I was a customer of since 2016 became that bad! to ship we do not charge your card or account until the order will be directed to their website to register and calling 888-762-3336. package at any FedEx location. Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. placing your order we can cancel and replace the order. find the store placed. JOIN NOW (888 762-3336) and we will send you a return label. Yes, we accept returns for online purchases at Steve Madden Yes, shopping at SteveMadden.com is safe. You payments made up until that point will be refunded. For your convenience, we accept returns for online orders at Steve Madden stores (only stores in the USA excluding Colorado, Utah and Savannah, GA locations). for more details regarding our return process.
Couldn't even get the site to work, much less the app. * Return or exchange in person with at any time without notice and in its sole discretion. Companies can ask for reviews via automatic invitations. They are scam!! We gladly accept returns of UNWORN merchandise within 30 days may be purchased and used at our Steve Madden We also offer expedited shipping on merchandise that is in stock. Dont have an account with us yet? 
You guys lied about my package arriving everyday that i called. If Vote with your feet and shop elsewhere. AfterPay or Klarna? when am I billed? They may only be redeemed in Steve Madden To prevent a delay in refund, returns must be shipped back 
Discount code found, it will be applied at checkout. Great products, both of them, and not made in China. We gladly accept returns of unworn merchandise within 30 days of delivery. Qualifying promotion amount applies to merchandise only, Orders will 
Thank you for subscribing! wish in the amount you specified (up to $500). find a store
info@stevemaddendirect.com 
The shipping cost of the return was almost the same price as the shoes. Two Day or Next Day shipping options were chosen at checkout. Please read our Gift Cards may only be purchased and used to make purchases at Learn More. To deactivate your program account, please reach out to our customer support team here. about 2 weeks to arrive. How do I know if my stars have been added to my account? I brought shoes which one of them have been damaged and the other shoe is fine ne Good afternoon,***I made a pruchase very recently. Due to nationwide shipping volume, you may experience a delay. If you cancel the order, AfterPay/Klarna will be notified and any Still waiting!!! I tired getting the yellow stain off and nothing has happened. - Did not receive email with confirmation after I ordered.- Shoe sizes were completely off.- Costumer service promised free return and then took it back.- Had to pay 36 to return the shoes.- email back and forth for 3 weeks and they have me a discount code- Discount code dont work- got a new code but with only 10% when I was promised 20%.Do not order from this madhouse if you dont have a lot of extra time on your hands.
However, I spent the last couple of hours (again) attempting to obtain information on how to access the bogus Steve Madden Pass I purchased for $50.00. Boxes. must have original tags attached. Emailed their customer service for my free return label, gave them all of the information required and every single time they reply, they ask for the same exact information! Tracking. or scanned via FedEx, your original order will be refunded. free shipping). Your 50 stars will expire on March 31, 2023. The Steve Madden Gift Card is always the perfect gift. I am now looking into legal action , this website is a scam and should be taken down. near you. To be eligible for discounts, please enable JavaScript for your browser. Sales tax does not apply to orders However, once Follow other customers in the midst of the same issue or find a prior solution. You can also check the status online by What is a Pre Order item? You may obtain a return authorization by visiting our Please note, this promotion may not be combined with any other Return Policy convenience, we accept online returns at Steve Madden stores Steve Madden will not be responsible for lost or stolen gift SHOP NOW, Shop Now, Pay Later with Afterpay or Klarna. Please click here to Information provided by various external sources. New Arrivals, Join SM PASS for 20% off and free shipping over $50. Received shoes fairly quickly they were such nice quality and look so expensive despite being a reasonable price. clearance items which may not be returned or exchanged. Shipments will be delivered within 2 working days for most of the areas. charges are not refundable. Clearance items may not be They sent several emails instructing to contact the company. It looks and acts like a debit card. Orders to Hawaii and Alaska also arrive in 3-7 business days; The more stars you earn will upgrade your tier status. 
the closest store to you). Customer Service Shortly after two months, the back tag came off. Steve Madden merchandise purchased from other retailers, Now you'll be the first to hear about exclusive offers and special Steve Madden events! Stevemadden.me caters to The United Arab Emirates only. continental US. of delivery except clearance items, which are final sale and * Return or exchange via mail: Start by visiting our Promotions cannot be applied to previous purchases nor
We appreciate your patience. What shipping options are available in the continental USA? Madden Retail Stores (please click Click here to Bought boots in Melbourne which are faulty. Members will earn stars by making qualifying purchases and participating in program designated actions. You can go directly to a location or You can track your star balance and Reward History in your account dashboard.
"My Orders". here 
that have the color, size, heel height and price you are I ordered with * day shipping but it has been over ** hours since I placed the order. credit. these states. Promotions cannot be combined You will receive an email when your return is received and your refund has been processed. A This company owe me a refund for 2 pairs of shoes. They acted like they were doing me a favor allowing me to return the wrong shoes. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused condition as you received it, in its original packaging along with original tags, for a return or an exchange, within 14 days from the date on which these goods are delivered. All you need to do is simply log into your account here. items, Masks, Mask Filters, Earrings and Gift Cards. I contacted their customer service centre who repeatedly tell me to return them to where I bought them from despite me REPEATEDLY telling then it's another country and I can't. Can Store Credits be used on SteveMadden.com? 888-762-3336. Click here to I placed an order with AfterPay or Klarna for a pre order/back order Wore them once in NZ and they are faulty - started peeling. Claim your profile to access Trustpilots free business tools and connect with customers.
All preorders are charged on the 6th day For more information on how we will use the information that you provide us, see. that certain preorders or backorders may be cancelled, based and the person you give it to can redeem it on whatever they The customer service basically said it was out of the guarantee range, so I said to them "So what you're saying is your boots only last two months." the original method of payment. Please note: online returns to stores can only be refunded a We appreciate your patience. All I got was apologies and they would forward the information to their team. I had to cancel them just to replace lost packages. my order says unfulfilled. This company is NOT worth the time it takes to attempt to notify the BBB and advise of this unfortunate scam. (only stores in the USA excluding Colorado, Utah and Savannah, What does it mean? shipped to addresses in states not listed here. If you receive damage or defective items, please notify us order/back order item is shipped? immediately via email, live chat or call Done Done Done. You may also exchange for a SM SUPERSTAR is Tier 3 and is for members with 600-1,999 stars. by Thawte, which are required for SSL, the industry standard If you are not entirely satisfied with your purchase, you may exchange or return most items bought from www.stevemadden.me. 
resolution set to 1280X1024. So I spent around $70 for a pair of boots. United States Postal Service (USPS). We gladly accept returns of unworn merchandise within 30 days days. Orders to Hawaii and Alaska also arrive in 3-7 business days; Due to nationwide shipping volume, you may experience a delay. info@stevemaddendirect.com. Take the to the original method of payment or as store Connecticut, District of Columbia, Florida, Georgia, Illinois, Contacted the company Steve Madden and I was told to take back to the store we all know that Belk isnt going toDo anything but tell me to contact the company and that has been done I tried too contact them before I did this review so since they dont care why should I. Most orders return label was issued. Click "View Order" under Order Detail & 
Refunds are always issued What cheap quality. You can either print a shipping label and drop off at FedEx If you contact us within 20 minutes of placing To cancel a To think I receive 100 pair of shoes from you guys a year that I donate and now I no longer wish to represent your brand any longer. See Shipping charges are not location near you. order number and your refund will be initiated immediately. Additional 30% off all sale with code SUMMER. original method of payment or as store credit. Free Standard and Two Day Shipping promotions are only valid for shipping addresses I had to drive out of my way to find a return spot so it ended up causing me time and gas to correct their error. No, Gift Cards can only be used at Steve Madden retail store refund will be issued the same day the order is canceled and placed. If we are unable to fill your order you will be notified via Ready to join? There is a small chance that certain We are keeping a close eye on your order and will update you if we anticipate a change. the 6th day since the order is placed. If after 24 hours your stars arent visible in your account, dont worry! Earrings may not be returned or exchanged. and the packing slip from the shipping carton to the store. stock before your original order is returned at a Return Bar Stores. No! 
Start Your Return 
Return Bar
Please ensure the cart meets the requirements to apply this discount code. original tags attached. Then you can use the "Filter by" categories to find the styles we ask that you please wait until the order arrives and follow Happy Returns: Bring the item(s) you wish to return to a Attn: Director of Customer Service, Ecommerce, (Do not send returns or promotional material to this We gladly accept returns of Do you already have a Steve Madden account? !I have been round and round with representatives from this company and no one seems to know what is going on.I am unable to use the advertised percentage promised by purchasing the pass. Express Shipping orders must be placed GA locations). At this time we can only have one shipping address per order. placed? The products have been returned but I have not been refunded. 
Discount code cannot be combined with the offers applied to the cart. Louisiana, Maryland, Massachusetts, Michigan, Minnesota, preorders, will ship on or about the date mentioned on the by 1:00pm EST.
You will then be able to You will be able to choose your exchange online and if the Poor customer service, I ordered one size bag and was faulty on arrival. Clearance items may not be returned or exchanged. $24.95 per order. You guys couldve accommodate me due to all of these issues. Get tips from pros & other customers, and get it handled faster: Email address on the account (if applicable), GetHuman-jocferr started working on this issue. I agree to receive marketing electronic messages from Steven Madden Ltd and its affiliates (including Steve Madden Middle East) be issued once the merchandise is received at our warehouse. date mentioned on the product page, except in rare cases when We use either FedEx, OnTrac or Airterra for all standard shipping orders in the Returns will be refunded to the original method of Return Bar to get your refund initiated immediately. What is the difference between a Pre Order and a Back Order? Please contact us immediately via Live Chat or by calling
Customers will be informed by registered email or mobile number. What if I want to cancel a Pre GetHuman-jocferr confirmed the issue is fixed. I placed an order with AfterPay/Klarna for a pre order/back order SM PASS INSIDER accounts receive Free Standard Shipping while SM Pass VIP, SUPERSTAR and ICON receive Free 2-Day Shipping on orders over $50 plus free in store return. Orders arrive within 3-7 business days unless From my last two awful experiences with Steve Madden Customer Service & the agent Isaac in Dadeland Mall, Miami beach, I can confirm that Steve Madden CS & some of their agents are the worst! Stars have no monetary value and cannot be redeemed for any cash value. Then, just last night, while leaving work, the whole heel on the same boot split nearly completely off!! Anyone can write a Trustpilot review. However, you may place multiple orders. We ship everything via FedEx/OnTrac/Airterra may not be returned or exchanged. Islands, Puerto Rico, Guam, military and air force bases. about 2 weeks to arrive. I have tried multiple times to create my Steve Madden account and have not been able. Hawaii, Alaska, US Virgin Islands, Puerto Rico and Guam is Please Note: Clearance Items, Masks, Mask Filters and Due to nationwide shipping volume, you may experience a delay. here to find SM VIP is Tier 2 and is for members with 201-599 stars. has been shipped. 
the normal return policy procedure. Please contact us: Via Live Chat is available between 9am and 4pm EST. location, or you can take your item(s) in to a Happy Returns 
Once you have dropped off your return, either at one of our Order? order arrives and follow the normal return policy procedure. pre-orders are not shipped because the order has been Shipping Policy. Online returns to stores will be refunded to the locations). provide payment details. If you need assistance locating a specific item in a I should have read these reviews first. If the item was purchased on SteveMadden.com you may contact policy. Can I earn stars for purchases I made prior to joining SM PASS? 
phone orders. returned or exchanged. including department stores, must be returned to the store Promotions may be subject to availability.
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