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This I believe would dovetail into Apple HomeKit Integration and SmartThings Integration. When I asked for help, I told them my Apex would not come on. Your EB8 and PM2 are acting normally when the Main Apex base unit status light is OFF. ucolick cfao I will look into other alternatives. If I had to pay, so be it. I switched over from a ReefKeeper a few weeks ago to an Apex Gold system and added a feeder. It did not power up with plug you suggested. Lack of good Customer Service would give me reason to second guess this thought. I understand the Apex Doesn't power up. And thanks to "Reefer_Madness" for posting this. If it ain't broke don't fix it.

Please let us know if you have any other questions, or need any additional clarification. moons neptune neptunes howell Right now Im logging into multiple systems to keep my tanks running perfectly! lorri triton neptune Follow up with any details. On 10/9/2020 at 1:14 PM, quirkylemon103 said: Watch our video on the rules of this forum. The main issue it sounds like is the Apex base Unit is not powering on. I saw few other companies are starting to sell similar products as well at Macna. $250?

awm reef2reef This times 100. I responded to each of their messages within 5 minutes. In circumstances such as these we do offer you the option to purchase a discounted backup base unit. I for one would buy Wyze cameras in a heartbeat if they could integrate with Neptunes dashboard. Anyway, the new COR and FFM will be compatible. I would go Apex again given the chance. My apex bricked the other day and became a giant paperweight. neptune stamp catalog Currently the RTSP format is not accepted in fusion, I am glad I found this forum I just about bought this on Amazon for my Neptune. After reading their FAQ I don't feel totally bummed after recently buying an Apex. It's a good budget system, but if I could go back in time, I'd go with the Apex for pure high-end functionality. If you just want to use it like you would an Apex it can be really easy. neptunian dwarf neptune planets trans objects beyond moons namaka haumea iaka includes hi They sent back "cut and paste" responses to my questions and didn't even care about my situation. There are plenty of alternatives, but start a post that is outside of "vendor feedback" with those questions! I'm not interested in the new base unit. Is it standard? I followed up immediately stating my firmware was updated and got no response. It's awesome. I called and asked for help and they did nothing to help me. We do offer expedited shipping options if you are so interested. Bryan Ruff, I have three Wyze cams visually monitoring my reef system art all times.

I also left the auqubus cord unplugged to the main controller box for 24 hours. Please consider this upgrade to Wyze. Here below is your RMA Information to have it come in for further diagnostics. I do know what I am asking for does include risk as well, but Wyze being in control of it seems a heck of a lot more secure to me than me trying to do it some other way. @Mmiller2001asked about programming in another thread. I am not one of those guys that causes problems for no reason. I would add more if you offered integration with Neptune fusion. I'll stick with my gold system. Neptune never did write me back. It could just be growing pains. Typically new base units retail for $274.95, I am authorized to sell these at $209.95 in these circumstances. Outlets and sensors are planned, but not quite there yet. We will do our best to ship the same day if received before 1 PM Pacific Standard Time, otherwise it will ship the next day. I can't really wait the time required to send it to you, check the unit, and send it back. My Apex Base Unit stopped working. July 1, 2015 in Vendor Experience. neptune cor pump systems return fs100 shipped reef2reef It's easy! I just didnt want you to get your expectations up too high. I'm interested in the energy bar features but not the plastic and awful look.

I don't see any evidence that the old apex will suddenly stop working when the new one comes out. vvvvvNotes typed up from a 5 minute conversation with the operator vvvvv. So many Neptune system reef aquarists out here that would love to have all our monitoring tools in one place. I'll start this thread by saying I have never ever written a complaint or a letter to a company about a bad experience. trident I understand with a lot of hoops and jumps I could do this using the newly released RTSP protocol and send that through my router and set-up a URL to it. And the new head will work with the old modules :yes. It would need to come in for further investigation. The base unit being sleekish has always been one of my favorite things. neptune nano @AdamTill If I can get around to it a future project will be to connect a Raspberry Pi to a Seneye monitor. Within a very popular aquarium controller there is an option for a video feed. I have never even received a phone call response. Now currently WYZE cant be integrated into the Dashboard for the controller. neptune system systems metering dosing fluid But with that feature, it could break what I need it for unless you make the URL accept the credentials as a query string (again, I know, that sounds stupid passing clear text creds in a query string). Digital Aquatics is still around.

I haveswitched the aquabus plugs around with nochange. I think as customers, we need to say that is not OK. I told him my username on Neptune.Reefer Madness.

He said "What do you mean?". atk neptune releases systems whats inside reef2reef Yeah thats how it is observed now. I support the controller as it is the nicest one made but lots of scum running that company. I found it to be obtuse programming some seemingly simple things, but this has gotten better with Fusion. neptune systems cor pump return fs100 shipped reef2reef No luck. Since I did not get help from Apex I went to Quantum Reefs in Alexandria, VA and asked for help. Bit confused why would you sell them as trio as Nijisseni are not harem breeders ? OUCH. neptune orbiter Thanks for the link! The Apex has a simple programming language, where you can schedule actions, or trigger actions based on various conditions, such as temperature, pH, etc. It may not be the easiest thing to implement, but they could have a large community buying their camers for this single purpose. h3dgehog, May 24, 2016 in Equipment Forum. It is frusturating troubleshooting a problem that you have already troubleshot, but IME, those are the motions to get warranty coverage, or solutions. We aim to provide a wide range of injection molding services and products ranging from complete molding project management customized to your needs. @Crabby I keep the A. nijsseni in groups or pairs depending on the tank, but the 3 on the misspelled label only means that it is tank no. From this point on the Apex classic will be getting neutered to all hell in terms of Fusion features in order to force people to buy a whole new device which is not really a whole new device. Instead, I just bought some used apex lite and apex classic controllers for pretty reasonable prices on the forum classifieds. By I would "pay to play" for certain features. I figured it was just my home wifi and blew it off. And the energy bar is the size of a battery backup! We (meaning the reef community) spend thousands of dollars on saltwater tanks and the neptune apex. The new system looks like a cheap Chinese made POS. Can I go to the store I purchased it from and get a replacement? Thanks. The new energy bar sold separately is $250. You really only need the Apex EL model for freshwater. At Furnel, Inc. our goal is to find new ways to support our customers with innovative design concepts thus reducing costs and increasing product quality and reliability. No reason to do any more updates either. OH and apex doesn't even let you set amp- based alarms anyway. https://www.neptunesystems.com/products/expansion-modules/sky-led-reef-aquarium-light/. Sorry that you've had a rough time with this. Glad to hear that you have a substitute for now, we're ready to receive your Apex Base Unit anytime for repairs and diagnostics. When my food comes out a little different than I ordered, I normally eat it anyway. If I can't afford it, then I save until I can. Thankfully I had setup my Fallbacks to be correct when programming it. Either way Ineeded to get if fixedquickly but I needed help from Apex. I use the Neptune Apex to manage all the equipment details in real time! They do have a great product. Thank you for your inquiry. getting our Wyze cam feed on the dashboard would allow us to view our tank while changes are being made. I was sitting in front of my tank waiting for messages from Apex. Streetwise, July 17, 2020 in General Discussion. It's possible that's the key difference here.

This would probably really only work with a standard in place like the so-called "Internet of Things -Aquarium" where wireless connections are using bluetooth or wifi or something, and not proprietary RF modules and the like. Apparently they released a firmware update and a bunch of people ended up with bricked devices that had to be sent back and replaced with new ones. The lights on the main unit would not come on and the displayhad asolid blue screen. Reef Keeping, Anything IT related, Golf, Mercedes Diesels, All about family. There is a huge desire to have this work with as few steps as possible. How to convince the wife though? It's a really cool idea though that I would totally get into if I had the time. *After repairs are complete we will contact you regarding the results. The reason we would like it in Apex Fusion is because that is the dashboard where we can control many aspects of our tank. Reached out to Neptune and just like Ben got the same bs cut and paste responses when I clearly had stated what had been done and what was not responding. They had the abilities to do it, they just didn't. I wrote back and expressed my dissatisfaction with my experience. I would think integration would be a worthwhile investment by Wyze. Loki, I had to follow up with them to discover they'd never received it and when I asked them to contact FedEx to arrange delivery they didn't and the package was sent back. Basically a recall for faulty hardware. Let's see if your Apex Base Unit is working. I would attempt to reflash the firmware to the unit in boot loader mode. Both my experiences with those big "name brand" companies provided the same sort of hoops, and it really made me feel like they were not listening to my individual problem, providing me with "cut and paste" solutions like you mentioned. By letting it go, we are enabling that company to do it again. You've already quoted them, Alan wrote them out already. Links below. Sincerely, When you buy high end items and spend the extra money, you should expect high end customer service. A few ways it could have been handled correctly: Below is the support messages that went back and forth. So far they claim the EB832 is the reason they have to upgrade the base. I get it, that this is a huge potential violation of privacy that others could get to your Wyze cam URL and see what the camera sees, so it would have to be a setting that is off by default and if a user decides to activate it there would need to be a VERY BIG LETTERBOX IN ALL RED that warns the user highly against it or to accept the fact that what the camera sees others can freely see too. I have switched the CAT5 cable with no change. Now the more interesting options includeprogramming an outlet for a CO2 solenoid based on pH, or controlling water changes and automatic top-offs with water level monitors. Hi, I am another Neptune Apex user who would definitely purchase a Waze camera if it could be integrated with Neptune Apex. Failure to do so will result in the delay of processing your RMA for at least one day. Typically new base units retail for $274.95, I am authorized to sell these at $209.95 in these circumstances.Please let me know if you are interested in expedited shipping quotes. Monday I got a response from Victor it is listed below.

I have reached out to more than one key product person at Wyze on LinkedIn to try and collaborate.

Beneficial for those of us who pay the bills. How would I do that if the Apex will not come on? The same rule applies to people or companies. Offer to overnighta replacement unit. --------------------------------------------------------------------------------------------------------------------------------------------------. That would be amazing!! I told them I would see them at MACNA. Even selling them as such, Ive still got only 2 male fry left, and maybe 6 or 8 females of varying ages. Lucky for me I had setup my Fallbacks all correctly so I didn't have a disaster. It didn't work for me. It takes up room but not nearly as much as the new one will. here is the r2r threadfor reefpi. For me, I want to use this with my Neptune Apex Controller. Or if I just accidentally opened up to much of my network and people gained access to everything. Does that label of 3 fish mean youve succeeded in keeping them in a 2f1m trio @Daniel? The light on the main box never comes on, but the screenis solid blue. Steve was willing to pull a unit from one of his tanks so I could keep my livestock alive. I have support ticket #41589 and I really need some help. My general rule for buyers was a pair for 20 gallons plus, I said they could probably pull off a trio in a 40 or 55, and they could go for double pairs or groups in anything upwards of a 55. I really need some help today. oh well.

Maybe count me in for the next next generation one unless another company comes out with something like that sooner, but I personally think this is a pipe-dream as I bet we will see even more aquarium controllers in the future in this day or Kickstarter campaigns, everyone wants a piece of the pie and their own ecosystems to monopolize on. I can't even express how disappointed I am withyour customer service. EB832 offers nothing that is particularly new or "wow" factor. For that HUGE plastic POS? With simply providing a way to access the stream through an API, I would guess many thousands of cameras would be sold within a few months, but more importantly, a great number of these users are already automation junkies and would be introduced to the Wyze ecosystem and all the other products. When I switched from a ReefKeeper over to the Apex I had a lot of choices, but I went with what everyone in my local reef club was using. This new system is just hideous. Nature, Water, Aquariums, Jeeps, Food, Cooking, Non-Profits, laughing, gross national happiness. Compare the value of your livestock, hardwood floors, etc. They have a new light, $870. However, comments and feedback like yours, as well as your sending the unit back for troubleshooting and repair, hopefully will stimulate some process and support improvements. This is a pretty cut and dry story so I will make it short.

If FeedB 000 Then OFF I hung out with the Apex guys a lot and helped them a lot. You'll need a return shipping label so please follow up with your home address. That could be a better implementation that is way more secure and logical? I use digital aquatics. However, it might be time to look into purchasing a back up Apex Base Unit. I am unable to connect to the unit or turn it off. I got mine at the $100 off price therefore the credit is NOT available for me. A huge % of our customers are just like you. I laughed. No change, ----------------------------------------------------------------------------------------------------------------------------, Info: 4.34_4F15AC4:52275Less than 90 Days. neptune systems apex practical pump collections ready utility purpose multi reefs Ben, I'm sorry to hear you had the trouble with Neptune. Please let me know how it goes. Regardless of the continued support for the classic, I'll probably return the Apex Gold I order and shell out the extra $100 to get the added perks of a getting the new version; that is if I decide to go Apex still. At Furnel, Inc. we understand that your projects deserve significant time and dedication to meet our highest standard of quality and commitment. I know its not the right way to do it, but I didnt really have any other option, as people dont usually take apisto females solo, just males. I like to buy the best there is. Look at those who still run the aqua controllers , they function, but there won't be any new versions of anything for them. Besides, doing that has a ton of risks opening a port into our home network or to your Apex Controller. It may become obsolete in the years to come, but it will still function. If FeedA 000 Then OFF I purchased an Apex Gold and a Apex Feeder. neptune Here are some URLs about the subject and to a forum where others are trying to figure out how to implement video feed into their Neptune Apex. A few weeks after I installed it and programmed it, the status lights started acting strange and I couldn't connect to the unit. It's barely evolutionary but not at all revolutionary. http://neptunesystems.freshdesk.com/helpdesk/tickets/41589. Being able to integrate them into the Neptune fusion app would be a huge help! reefs shines telescopes It would be nice if the Wyze camera app had a feature to support Http Live Streaming. 3.

Maybe there could be a secondary setting that allows you to password protect the stream too. I dont know that they understand how big this user base is. I am from Neptune Systems. ----------------------------------------------------------------------------------------------------------------------------------------------------------. ctrader neptune trading v2 update system label unique name My issue is with Neptune Apex's customer service. And we have tens of thousands of customers. Im sticking with "classic". ucolick cfao I also showedthat my firmware is already up to date. For some reason not many here use it. If you are interested in purchasing a back-up base unit, then please follow the link here: http://www.neptunesystems.com/product/apex-base-unit/. What is the next step? --------------------------------------------------------------------------------------------------------------------------. I help people all the time when they need help. Please be sure to fill out and include the attached RMA form along with your Proof Of Purchase with your return. This will turn off the outlet if I engage any of the feeding modes, or after two minutesif the Apex detects that power is off from a power brick independent of my UPS. Its true it causes a headache for some users to have their Apex completely stop working but Neptune is replacing all of those units. Im just thinking about options. I understand I could just open the Wyze app as well and get live steam too, but there is a benefit from doing this all within one application. http://neptunesystems.freshdesk.com/helpdesk/tickets/41618, A copy of your purchase invoice from your Reseller, Filled out RMA Sheet (Attached to this Email), Serial# on the label under the Apex Base Unit. Update the web pages after the firmware update. Set ON Neptune is offering a $100 credit to their store but I would want cash. Love Wyze cams and would be fantastic if there was a way to integrate them. If Power Power Off 002 Then OFF Ive said enough, Im going to run out and buy a Wyze cam now to point at my reef. I am a reef keeping hobbyist and the Neptune apex controller supports live stream from their app via HLS. They have a section of their website that is an Apex Ready. http://wamas.org/forums/topic/75296-controllers-similar-to-apex/. fastest Thank you for your inquiry. At least they found the issue and have admitted to having bad hardware. ReefAngel is kind of DIY, but extremely flexible if you feel like putting in the work and code and don't care about extremely polished bells and whistles. There are no lights on. Wowplenty of alternativesI can't waithere is the new post like you suggested. Thanks for taking the time to read and consider upvoting. Only time will tell. Might not be a bad idea for someone from Wyze to get on their forums and talk with them about a partnership,just a thought. We do not incur costs associated with Tax GST (general sales tax) and PST (province sales tax) if shipping outside of the US. Failure to do so will result in the delay of processing your RMA for at least one day.Note: This authorization code is only valid for 21 days. neptune rings dangerous elite wiki wikia There is NO one device, manufacturer etc etc that provides this, but WYZE comes up often I the forums because its a less expensive, quality camera. Fast forward and if I wasnt so heavily invested in their system running my tank I would have just punted and never looked back. Definitely a viable option. Fishing Aquarium Life Redskins Capitals Orioles, real estate, reefing and general aviation.

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