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Please accept our sincerest apologies for not meeting or exceeding your expectations in all aspects. Promotional content will be removed. On the beautiful north coast, this all-inclusive beach resort features a full-service spa and the largest pool in Jamaica. Do not buy ocean view, it is partial OV, we upgraded to suite and loved it. We hope that you will give us another opportunity to regain your trust and show you all the improvements we were able to achieve on a future visit. We will share your comments to motivate her to continue shining like a star! Does Grand Palladium Lady Hamilton Resort & Spa have airport transportation? Click here to read post guidelines. palladium hamilton grand lady Italian restaurant was not bad and seafood was ok. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. palladium grand hamilton lady spa resort weddings Staff was as accommodating as circumstances would allow (I still felt remnants of COVID) but overall the staff was pleasant, helpful and professional. palladium hamilton grand lady spa resort Sign up and we'll send the best deals to you. The towels was rough and dingy.

You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. palladium hamilton grand lady infinity bar spa resort westjet The food was actually good. To save at this property, all you have to do is sign in. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. We will definitely come back to Grand Palladium and go to the Juniors club again because Kwesi did an amazing job. We got no shampoo, soap nor body wash. Every minute someone came knocking on the door to check if we were still in there because apparently they wanted to paint.

These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. We are proud to know we delivered on our commitment to providing a grand time for you and your family. We assure you any lapses in service you may have encountered are not indicative of the high standards we aim to provide our valued guests. We are pleased to hear that your stay with us was satisfactory and that you have taken home a beautiful memory. I can highlight Athena from a buffet as well as her colleague (sorry did not catch his name, biggest server) were professional, pleasant to talk to and always smiling. The internet was fast, I had no issues connecting to my worksite in USA, and never lost service. Our team is trained on the importance of upholding the highest standards of cleanliness and hygiene. palladium hamilton grand lady We look forward to showing you all the improvements we achieved during your next visit. We are disappointed by the numerous inconveniences and lapses in service you encountered and deeply regret not living up to our commitments during your stay.

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When, I got home . I have never been so terrified in my life because I never had nothing happen to me in all my years of traveling in or out the country, I'm so lucky that I never brought my suitcase in my house. What a disappointment. Copyright 19962022 To edit a review youve already submitted, contact our Customer Service team.

Palladium Hotel Group. breakfast. Issues concerning Booking.coms services should be directed to our Customer Service or Accommodation Service teams. Your contribution should be yours. Rest assured that our team will continue working diligently to improve our service and facilities to ensure guest satisfaction. What are some of the property amenities at Grand Palladium Lady Hamilton Resort & Spa? The staff were very friendly. Staff was Great, Loved the expansive pool area which prevented overcrowding. Your current language is English (US), The Point,Lucea (Hanover), Lucea, Jamaica, Grand Palladium Lady Hamilton Resort & Spa - All Inclusive, Grand Palladium Lady Hamilton Resort & Spa - All Inclusive has been welcoming Booking.com guests since Aug 15, 2008, Top Location: Highly rated by recent guests (8.6), Lock in a great price for your upcoming stay.

All content should be genuine and unique to the guest. Contributions should be travel related. when I say big I mean big. Get instant confirmation with FREE cancellation on most rooms! Please accept our sincerest apologies. And is there room service? Grand Palladium Lady Hamilton Resort & Spa Features, All linens sanitized in high-temperature wash, Face masks required for guests in public areas, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Stay-at-home policy for staff with symptoms. yes all our rooms are equip with a safe where you can store your valuables. Jacuzzi was awesome. I loved this hotel. palladium hamilton grand lady By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Couples in particular like the location they rated it 8.8 for a two-person trip. Our resort is located 50 mins from the airport . Checking in was good, the lady was pleasant everything was good. If so how do you book the junior suite with the private entrance on the Terrace level. palladium hamilton grand lady spa resort I had to walk to see them and learn that phone was simply off the hook, personal was busy talking to each other. Entertainment 4. Warmest regards, Enrico Pezzoli General Manager. We will address your concerns with our management team for review and immediate action. So, my cousin sent out group text to everyone and let them know I got bedbugs bites. If we find any, we delete them and, if necessary, take action against whoever is responsible. Guests submit their subscores and their overall scores independently theres no direct link between them. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Warmest regards, Enrico Pezzoli General Manager. The food was actually good. - As I mentioned already, if you ask for extra water, be prepared that guest service will say yes, and water was not delivered at all. I called my doctor that Thursday morning which was June 23, 2022 and she told me to go see doctor at urgent care. Does Grand Palladium Lady Hamilton Resort & Spa have an airport shuttle? Jacuzzi was dirty and full of hair. * My room didn't have a blanket nor a duvet cover on the bed. Error: resort palladium hamilton grand lady spa jamaica lucea premier star Dont include any personal, political, ethical, or religious commentary. You can only leave a review within 28 days after check-out. We work diligently to clean, maintain, perform necessary repairs and upgrades, and fully prepare rooms for upcoming guests. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. When would you like to stay at Grand Palladium Lady Hamilton Resort & Spa - All Inclusive? palladium grand lady hamilton resort resorts We assure you the lapses in service you encountered are not indicative of the high standard our guests have come to know and expect. How far many hours by road to kinston from this property? We appreciate you highlighting one of our exceptional staff members. Unfortunately, on this occasion, we fell short. map hamilton lady palladium grand resort jamaica below resortsmaps montegobay We have a Kids Club that is loved by all the children who visit here which would be ideal for your 8 year old and a mini club for you pre-teen, Yes we do, our wedding department is here to help tp make your wedding day magical. Prince, Lincoln, phaedra, amoya, VIP, Milton and nick are all fantastic staff. Hotel tried to charge me 200 for that, then when they learned, that it has to be done for tomorrow's flight, (you have to take PCR test within 24 hours) price increased to 300, after negotiation, they still charge me 30 for a molecular test. Cleaning 3.5 stars. Actual travel distances may vary. We have more than 70 million property reviews, all from real, verified guests. Satellite TV and a minibar are included. Dust all around. If you stayed at this property through Booking.com, you can write a review. palladium hamilton grand lady infinity bar spa resort westjet I went to the room and boy was I disappointed. When is the best time to visit your property for the perfect beach holiday? The most helpful contributions are detailed and help others make better decisions. Staff was courteous, kind and attentive overall. Providing a clean and comfortable environment is vital to the operation of our hotel. First, of all I had to change my room 3 TIMES during that first day of check in that wasn't until 5pm. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. I stayed at other all inclusive hotels in Jamaica, including Secrets, which is far more expensive, but the food was the best at Grand Palladium. We loved the buffet. our property is 45miins away from the airport give or take traffic. I stayed at other all inclusive hotels in Jamaica, including Secrets, which is far more expensive, but the food was the best at Grand Palladium., they had several options to fit any variety of people., the beach the pools the restaurants everyone was very nice it is a beautiful resort plan on going back, I did have a couple power outages while I was staying there but other than that the resort was amazing., its big spacious, open and clean. palladium hamilton spa resort grand lady jamaica montego bay The room was absolutely lovely and large. After their trip, guests tell us about their stay. yes our resort only offers all inclusive stays. The most helpful contributions are detailed and help others make better decisions. There was a problem loading the reviews. Free public parking is available on site (reservation is not needed). resort palladium jamaica grand hamilton lady spa lucea pool beaches montego bay jamaican friendly mommy busy overview showing nice that big. Dear maxUSSR, Thank you for choosing us as your vacation destination and sharing feedback on your experience at our resort! Bedding is based on availability upon arrival and the options are between 2 double beds or a king bed. Staff was courteous, kind and attentive overall., Gorgeous location, everything you need is right on the property., I loved this hotel. The property is a great destination with enough space and activities that will easily keep boredom at bay. Pasta chef, and best coffee. Elegant tile floors, a whirlpool tub and a private balcony or terrace is available in each room at Grand Palladium Lady Hamilton Resort & Spa.

palladium grand resort hamilton lady spa jamaica beach montego bay negril resorts weddings vallarta airport linky lucea kingston transportation destressing I told waiter what is that suppose to be because the last time I check it said cream of spinach not water. It brings us great joy that you found our entertainment to be the highlight of your vacation. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Mr. Spence told me to send him picture which I did and never heard nothing back from him. palladium lady hamilton grand resort spa tripadvisor jamaica lucea traveler inclusive

Sorry, reservations for more than 90 nights aren't possible. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit language, violence, or the promotion of illegal activity are not allowed. Warmest regards, Enrico Pezzoli General Manager, Bed Bugs Bites and Terrible Customer Service, I just want to tell you about the situation I had during my stay at the Grand Palladium Lady Hamilton Resort & Spa. grand palladium jamaica resort montego hamilton bay spa lady On June 18-22, 2022. We recommend calling ahead to confirm details. palladium hamilton spa resort grand lady jamaica montego bay streetview map Nice place. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. You'll receive an email as soon as the property answers your question. This is the version of our website addressed to speakers of English in the United States. Warmest regards, Enrico Pezzoli General Manager, Great hotel very fun and theres so much to do.

Asked about: Romance Villa Suite Ocean View She has such a beautiful soul, and we are honored to have her as part of our team. Room service is also available but will attract a cost of $10 per delivery. We went to the Italian restaurant to celebrate my cousin birthday because the SCREW UP on the reservation the travel agency said she book which wasn't true. Unfortunately, you encountered these issues. palladium grand hamilton lady spa resort jamaica travel The staff were all very friendly and helpful. We appreciate your feedback on our fantastic staff, delicious food, and well-maintained property, as we take great pride in keeping the grounds clean. We invite you to contact our Guest Relations department at info.jamaica@palladiumhotelgroup.com for further assistance and to discuss your experience in more detail. Tripadvisor performs checks on reviews. We had a great time at Grand Palladium. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. I upgraded my room a suite and only then I could see ocean, just how I like it. The staff were all very friendly and helpful., My villa was everything. yes we do have handicap rooms on our Lady Hamilton side which is based on availability. We assure you that this is certainly not indicative of the high standard of service our guests have come to know and expect. Grand Palladium Lady Hamilton Resort & Spa - All Inclusive has been welcoming Booking.com guests since Aug 15, 2008 So where can I begin to start. We basically ate at the JERK HUT on the beach and Mo Bay for. Food 3.5, I would highlight Jerk Chicken on the beach. love it, The property is beautiful but the customer service from the staff was EXCELLENT.. How to get to Grand Palladium Lady Hamilton Resort & Spa - All Inclusive from Sangster International Airport.

I have shared your feedback with our housekeeping and maintenance teams to ensure problems like this do not occur again. Life shows were amazing. Are all the alcohol beverages and restaurants included in the all inclusive. palladium We are honored to be a part of your vacation destination and that you have brought home a beautiful memory! You can sort and/or filter them by time of year, review score, and more. Then, the housekeeper said there was no face towels/wash clothes. My first time going to Jamaica. We will do our best to implement more training and coaching to ensure we not only meet our guests expectations but exceed them. Gorgeous location, everything you need is right on the property. Negatives: - Do not buy Ocean view Rooms! Warmest regards, Enrico Pezzoli General Manager, Teneikie was literally the best she treated me and my family so well and respectful she didnt have no problem we asked her for much and she did it without a problem she was so helpful this is probably the best trip I had this resort is literally the best, Dear jadac0403, Thank you for sharing your recent experience at our resort and choosing us as your vacation destination! We hope this experience has not destroyed your impression of our resort, and Though an apology will regrettably not change the outcome of your experience, we extend one with genuineness. When I brought it to Frond Desk attention, no one had returned money, just said we do not know, maybe website is not updated. We headed to the bathroom. Grand Palladium Lady Hamilton Resort & Spa - All Inclusive takes special requests add in the next step! Your feedback motivates us to continue providing the highest quality service for our guests. Jacuzzi was awesome. Hi, yes we do have a casino for all guest over the age of 18 to participate in while here.

Dear Linda B, Thank you for choosing us as your vacation destination and sharing feedback on your recent experience at Grand Palladium Lady Hamilton Resort & Spa! It is only through feedback such as yours that we can identify the areas where we can improve the guest experience, food and quality of service at our restaurants, condition of rooms and public spaces, and overall customer service to continue providing the high-quality service that our guests have come to know and expect. resort bob travel palladium hamilton spa grand lady inclusive packages travelbybob However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. - Guest service lines, they will try to transfer you to a front desk and phone is never answered. Dear iheartmonii, Thank you for sharing your feedback and choosing us as your vacation destination! palladium inclusive A variety of international cuisine is available in 10 different restaurants at the Lady Hamilton.

I had to wash all my clothes in hot water.

I did have a couple power outages while I was staying there but other than that the resort was amazing. Our team is trained on the importance of upholding the highest standards of cleanliness and hygiene. Restaurants: We did not enjoy them much, food is over salted and portions are not. I have shared your feedback with our housekeeping and maintenance teams to ensure issues like this do not occur again. We take great pride in maintaining our beautiful beaches and preparing delicious food for your enjoyment. Is there wifi in the rooms? Then, I went to eat at the Jamaica Restaurant because I was hungry. Only a customer who booked through Booking.com and stayed at a specific property can write a review. We are sure these renovations, which will be complete in the fall, will correct the shortcomings you experienced during your stay. WiFi is available in public areas and is free of charge. yes our all inclusive package includes beverages from the bar and access to al restaurants on property, yes we do cater for guests of all ages so for children 10 and 11 we provide a Mini club with video games and other activities to keep them entertained, Guests are required to show a photo ID and credit card at check-in. 1565870,1567830|1,1563710,1563710|6,1550830,1557030,1561630,1565870|4,1561950,1563880,1542720,1542630,1565080,1561220,1566560,1568250,1553180,1550830|3,1565670,1548020|4,1568250|3,1563710|2,1557080, Grand Palladium Lady Hamilton Resort & Spa - All Inclusive (Resort), Lucea (Jamaica) Deals, Personal or sensitive info (e.g. We have been honored to receive many comments from guests about the friendliness and helpfulness of our team members. We've sent you an email so you can confirm your subscription. yes our inclusive package offers breakfast, lunch and dinner. Location: 45 min from the Airport, amazing drive, make sure you talk to driver, he/she will tell you a lot about Jamaica Culture. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. Also, appreciated the buffet options and the service. Dear wanjibea, Thank you for choosing us as your vacation destination! We booked 4 rooms and had a party of 12. The staff are great. You're eligible for a Genius discount at Grand Palladium Lady Hamilton Resort & Spa - All Inclusive!

Something went wrong please try again later. The property usually replies within a few days.

Are there opportunities to exercise at Grand Palladium Lady Hamilton Resort & Spa? Very peaceful. palladium hamilton spa resort grand lady

We are thrilled you enjoyed many aspects of your stay, but we hope the good parts weren't overshadowed by the less-than-stellar areas.

We loved the sunset beach. Get the travel advice you need. What food & drink options are available at Grand Palladium Lady Hamilton Resort & Spa? Yes, it conveniently offers a business center, meeting rooms, and a banquet room. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. palladium hamilton usnews At one point there was no knock the door was just opening and it was a good thing the chain was on it because we were naked.

3hrs away from our resort. Warmest regards, Enrico Pezzoli General Manager. However, we regret to hear of your less than favorable encounter with a few members of staff. Avoid using profanity or approximations of profanity with creative spelling in any language. (of course extra charge 70 per night.) The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Called and talked to GS 9 times. Claim your listing for free to respond to reviews, update your profile and much more. My mind hasn't been right ever since because now I am more than ever petrified when I go on vacation. jamaica palladium grand lady hamilton resort spa montego bay lucea trip Then, I had to purchase a new suitcase because I was leaving for Aruba on June 27. Very peaceful. Teneikie from Entertainment was a great person , she was helpful and always there when we needed her .. she was kind & treated us like family . You will never get bored here ! Reviews are most valuable when they are original and unbiased. Booking.com does not accept responsibility or liability for any question or answers. Then, on Wednesday morning June 22,2022 about 6am I woke up I had these bites on my legs.

My room exceeded my expectations. Prince, Nicolas, Fresh, VIP, and Power Man play a good game against some tough competition. Top room amenities include a minibar, air conditioning, and a flat screen TV. its big spacious, open and clean.

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